How Trustower Works

A transparent, 7-step process powered by licensed custodial partners. Trustower automates the setup, and our trusted partners hold the funds.

LIVE Now: Create deals immediately. Funds held by licensed and regulated custodial partners.

7-Step Process

1

Create Deal on Trustower

Buyer and seller create a deal on Trustower with transaction details, amounts, and terms. Both parties receive confirmation.

2

Automatic Partner Setup

Trustower automatically creates a transaction with a licensed custodial partner and Trustower as the broker. No manual setup required—it happens instantly.

3

Buyer Funds via Licensed Partner

Buyer sends payment directly to the licensed custodial partner through their secure payment processing. The partner holds the funds throughout the transaction.

4

Seller Delivers

Seller delivers the product or service according to agreed terms. Seller provides tracking information and delivery proof through Trustower.

5

Buyer Inspects & Approves

Buyer receives delivery and has the agreed inspection period to verify everything matches. Buyer uploads evidence (photos, videos, etc.) as needed. If satisfied, buyer approves.

6

Dispute Support (If Needed)

If there's a disagreement, either party can open a dispute. Trustower reviews evidence and provides support. The licensed custodial partner controls fund release per their process.

7

Partner Disburses Funds

The licensed custodial partner releases funds to the seller. Trustower receives its broker fee. Transaction complete and secure.

Typical Timeline

A typical transaction from start to finish takes 5-7 days. Here's an example:

✓

Day 1

Buyer sends payment to licensed custodial partner

✓

Day 2-3

Seller ships product

✓

Day 4-6

Buyer receives and inspects product

✓

Day 6

Buyer approves delivery

✓

Day 7

Custodial partner releases funds to seller

Transaction Fees

💰

Trustower Broker Fee

1–3%

Collected via custodial partner transaction

🏦

Partner Fees

Varies

Holding and processing fees apply

How Fees Work:

  • • Trustower broker fee: 1-3% depending on transaction size
  • • Licensed custodial partners also charge their own holding and processing fees
  • • All fees are collected as part of the partner transaction
  • • Fees are deducted from seller's payment when funds are disbursed

For complete fee details including partner fees, visit our Pricing page or contact us.

Frequently Asked Questions

How long does the inspection period last? ▼
The inspection period is typically 5-7 days from delivery, though this can be customized based on the transaction agreement. Both parties must agree on the timeline before initiating payment.
What happens if there is a dispute? ▼
If the buyer and seller cannot agree on transaction completion, Trustower provides expert dispute mediation. Our team will review evidence from both parties and make a fair determination.
When are fees charged? ▼
Transaction fees (1-3%) are typically deducted from the seller's payment after release. There are no setup or monthly fees, and the fee structure is transparent upfront.
What industries can use Trustower? ▼
Trustower supports transactions across e-commerce, freelance services, international trade, digital goods, and high-value transactions. We do not support prohibited items—see our Prohibited Items page for details.
Is Trustower secure? ▼
Yes. Trustower uses regulated payment partners, encryption, fraud monitoring, and secure transaction logs. We comply with KYC/AML regulations and maintain strict privacy protection.
Can I cancel a transaction? ▼
Transactions can be cancelled before payment is sent. Once payment is sent, cancellation may require mutual buyer-seller agreement or dispute mediation. See our Refund & Cancellation Policy for details.

Ready to Create a Deal?

Start your secure transaction today. Automatic partner setup, transparent fees, and expert support.

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