Contact Us
We're here to help. Get in touch with our team for support, inquiries, or business partnerships.
Contact Information
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General Inquiries
admin@trustower.com 📧
Client Support
support@trustower.com 📧
Regulatory & Compliance
compliance@trustower.com 📧
Data Protection Officer
legal@trustower.com ⏱️
Response Time
We typically respond within 24 hours on business days
Business Inquiries
For partnership, integration, or high-volume account inquiries, please submit the form with "Business Inquiry" as the topic.
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Message Received
Thank you for reaching out! Your message has been received and our team will get back to you within 1 business day.
For immediate access to the platform, visit app.trustower.com
Common Questions
How do I report a problem with my transaction? ▼
Contact us at support@trustower.com with your transaction ID and a description of the issue. We'll investigate and help resolve the problem.
How long does dispute resolution take? ▼
Most disputes are resolved within 5–10 business days. Complex cases may take longer. We'll keep both parties informed throughout the process.
Can I appeal a dispute decision? ▼
Yes. If you disagree with a dispute resolution, you can submit additional evidence or request a review. Contact our support team for the appeal process.
How do I integrate Trustower into my business? ▼
We offer API integration and custom solutions for businesses. Contact our business team at support@trustower.com with details about your integration needs.
What if I have a security concern? ▼
For security vulnerabilities or concerns, please email security@trustower.com. Do not post security issues publicly. We take all security matters seriously.