Buy with Complete Confidence
Your payment is secured in regulated custody until you confirm delivery. You never pay without protection.
Zero Counterparty Risk
Your funds are held by a licensed financial institution — not by the seller — until you personally confirm that delivery meets the agreed specifications. The seller cannot access your money until you authorize release.
Structured Inspection Period
Every deal includes a defined inspection window (1–30 days, your choice). During this period you can examine the delivery, request documentation, or open a formal dispute. Funds are automatically held until the window closes.
Formal Dispute Protection
If delivery fails or does not match agreed terms, file a formal dispute through the platform. Trostower LLC mediates with documentary evidence from both parties and renders a binding determination within 5 business days.
Frequently Asked Questions
What if the seller never delivers? +
If the seller fails to submit delivery confirmation within the agreed timeframe, funds are automatically refunded to you. No action required on your part.
What if the goods are not as described? +
Open a dispute during the inspection window. Submit photographic or documentary evidence. We will review and determine fund disposition within 5 business days.
Can I cancel a deal after paying? +
If the seller has not yet shipped or marked delivery, you may cancel and receive a full refund. Once delivery is confirmed by the seller, you must inspect and either release or dispute.
Who holds my money? +
Your funds are held in custody by a licensed and regulated financial institution engaged by Trostower LLC. Trostower LLC itself does not hold or touch your funds at any point.
Is there a fee for buyers? +
The platform fee is 1.5% (minimum $5, maximum $500), split 50/50 between buyer and seller by default. You can agree otherwise when creating the deal.